Refund Policy

1. Refund Eligibility

We offer a 7-day money-back guarantee for first-time subscribers under the following conditions:

• Request is made within 7 days of the initial purchase
• You have used less than 20% of your monthly character limit
• It is your first purchase on Speeko
• Payment was made through our official website

2. Non-Refundable Cases

Refunds are NOT available in the following situations:

• More than 7 days have passed since purchase
• You have used more than 20% of your character limit
• Renewal payments (only first purchase is eligible)
• Violation of our Terms of Service
• Account suspension due to abuse
• If you simply changed your mind after using the service
• Yearly plan purchases after 7 days

3. How to Request a Refund

To request a refund:

1. Send an email to support@speeko.in with subject "Refund Request"
2. Include your registered email address and payment details
3. Provide a brief reason for the refund request
4. We will review your request within 2 business days

4. Refund Processing

Once approved:

• Processing Time: 5-7 business days
• Refund Method: Same payment method used for purchase
• Amount: Full amount paid (no deductions)
• Confirmation: Email confirmation once refund is processed

Note: Bank processing times may vary. If you don't receive your refund within 10 business days, please contact your bank first, then reach out to us.

5. Cancellation Policy

You can cancel your subscription at any time:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for the next billing cycle
• No partial refunds are provided for unused days in the current period
• You can continue using the service until the period ends

6. Plan Downgrades

If you downgrade to a lower plan or free tier:

• No refund for the difference in price
• Current plan benefits remain until end of billing period
• New plan takes effect from next billing cycle

7. Technical Issues

If you experience technical issues that prevent you from using the service:

• Contact support first - we'll try to resolve the issue
• If we cannot fix the issue within 48 hours, you may be eligible for a prorated refund
• Document the issue with screenshots or error messages

8. Disputes

If you have a dispute regarding a refund decision, please email us with additional details. We review all disputes on a case-by-case basis and strive for fair resolution.

9. Contact Us

For refund requests or questions about this policy:

Email: support@speeko.in
Response Time: Within 24 hours on business days
Website: speeko.in